Return and Exchange Method
Product shopping guarantee
From the time the product arrives in your hands, you will have a 7-day shopping guarantee period (7 days including holidays).
If you need to return a product, please contact our customer service staff within 7 days of receiving the product and provide your "name", "order number", "contact number", "name of the product being returned", "reason for return and photos" and other information. Our customer service staff will assist you with the return or exchange after receiving the information.
Customer Service Email: cs@aquac.com.hk
Return Policy
The returned goods must be unused and free from stains and faults not caused by human defects. The 7-day shopping guarantee period is only for you to hesitate and confirm whether the product meets your needs. It is not a trial period for the product. Please keep the complete original packaging (including the outer packaging box), otherwise returns will not be accepted.
Returns cannot be accepted in the following cases:
- Product purchase guarantee period exceeding 7 days.
- The product has been opened and used, or has been damaged due to human factors, such as: soiled, faulty, damaged, worn, abraded, scratched, or dirty.
- The returned product packaging is damaged or incomplete, or the order invoice or accessories are missing.
- Malicious or high volume returns.
Return Process
Contact customer service → Confirm that the product can be returned → Prepare complete product and order invoice → Return the product and the promotional gifts as instructed by the customer service staff. If it is not a product quality issue, the customer needs to bear the logistics shipping costs.
Refund Instructions
Credit card payers: After confirming that the return is successful, the amount will be directly refunded to the original credit card account. Shipping and handling charges for the original order will not be refunded.
Exchange Notice
The exchanged goods must be unused and free from damage or faults not caused by human factors. If the store has reminded you, please keep the complete original packaging (including the outer packaging box), otherwise the exchange will not be accepted.
Exchange process
When you and this store agree to exchange goods, please return the original order and place a new order with the store. The company will only send you an invoice for the difference and collect or refund such fees. The shipping and handling fees of the original order will not be refunded. If there is no difference, no additional processing will be required.
**AQUA C. HK reserves the right to return or exchange products