Privacy Policy
Aquac.com.hk highly values your privacy and is committed to complying with the requirements of Hong Kong's Personal Data (Privacy) Ordinance (PDPO) to safeguard your personal information. By using this website or submitting your personal data, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following types of personal data, including but not limited to:
- Basic Information: Name, contact number, email address, delivery address, etc.;
- Payment Information: Credit card or other payment method details (used solely for transaction processing and not stored permanently);
- Account Information: Username, password, purchase history, preferences, etc.;
- Website Usage Data: IP address, browsing behavior, device information, cookies, and other technical data.
2. Purpose of Data Collection
The personal data we collect will be used for the following purposes:
- To provide you with products or services, including order processing, payment, and delivery arrangements;
- To respond to your inquiries and provide customer support;
- To improve our products, services, and website experience;
- To conduct market research and analysis;
- To send promotional information (if you have opted in to receive such communications);
- To comply with legal requirements or fulfill other legal obligations.
3. Data Storage and Security
We will take reasonable technical and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law.
4. Sharing and Disclosure of Personal Data
We are committed to not selling, renting, or transferring your personal data to third parties, except in the following circumstances:
- Service Providers: We may share your personal data with third-party service providers (e.g., logistics companies or payment processors) to complete transactions or fulfill our service commitments;
- Legal Requirements: We may disclose your personal data if required by law, court orders, or other regulatory authorities;
- Business Transfers: In the event of a business reorganization, merger, or sale, your personal data may be disclosed as part of the transfer, but we will ensure your data remains protected.
5. Cookies Policy
This website uses cookies to enhance user experience and analyze site traffic. Cookies are small data files stored on your device. We use cookies to record your preferences, improve site performance, and provide personalized content.
You can refuse or delete cookies by adjusting your browser settings, but this may affect certain functionalities of the website.
6. Your Rights
Under the Personal Data (Privacy) Ordinance, you have the right to:
- Inquire whether we hold your personal data;
- Request access to a copy of your personal data that we hold;
- Request correction or updates to your personal data;
- Withdraw your consent for direct marketing purposes.
To exercise the above rights, please contact us using the details provided below. We may charge a reasonable administrative fee for providing copies of personal data.
7. Links to Third-Party Websites
This website may contain links to third-party websites. We are not responsible for the privacy policies or content of these external websites. Please review the privacy policies of these websites before using them.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated policy will be posted on this page, and we encourage you to review it regularly to stay informed about any changes.
9. Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or delete your personal data, please contact us using the following details:
Company Name: AUQAC (HK) Limited
Contact Email: cs@aquac.com.hk
Contact Phone: +852 9692 3911